Return & Refund Policy

At Zazu Nest, customer satisfaction is our priority.

Return Eligibility

  • Returns can be requested within 3 days of receiving your order.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Returns are accepted only for damaged, defective, or incorrect items.

Return Shipping Charges

  • The customer is responsible for all return shipping charges.

  • If the return is due to our mistake (wrong or damaged product), we will cover the shipping cost.

Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return unless they arrive damaged or defective.